COVID SHIPPING ALERTS

 Please note that due to COVID-19 many of our fulfillment centers are operating on reduced staff to keep folks safe and distanced from each other so please allow for additional handling time to process and ship out orders. 

 

 We have also been notified that major carriers are opting to skip origin scans for packages upon picking them up in order to speed up the intake of these shipments. This means that we expect to see an increased number of ‘label created not yet picked up’ statuses in tracking links. Tracking is expected to show progress upon a package being received at a distribution center. This should happen within 72 hours after the package has been picked up but in some cases, we are seeing this take as long as several business days.

 

Our fulfillment partners are all doing their best to (safely) get your order out and delivered to you as fast as possible, but we kindly ask for your patience with our fulfillment centers and parcel carriers around the globe as they continue to help us have items safely delivered to our homes during these times all while dealing with unprecedented volumes of deliveries.

 

WEBSITE SHIPPING RATES

Service	IN THE US:	OUTSIDE THE US:
Standard	FREE & FAST* You really can't ask for more than that, can ya?	CHEAP & FAST* We ship from 5 different global warehouses so you get your stuff faster and cheaper.
Expedited	$40*	Not available**
*Handling time is generally 1 business day for all shipments, unless the item is on pre-order. Orders received after 10am Pacific Time are sometimes not processed until the next business day. US orders typically arrive in 2-5 business days. International orders are shipped from our closest international warehouse and usually arrive in 4-10 business days depending on location. Details below. **We'd love to offer international expedited shipping, but due to the complexity and inconsistency of shipping services worldwide we currently cannot offer it. Need something fast? Find a Peak Design retailer near you.

 

INTERNATIONAL SHIPPING RATES

 

*Europe 1 = Andorra, Austria, Belgium, Channel Islands, Denmark, Finland, France, Germany, Gibraltar, Greece, Isle of Man, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland *Europe 2 = Bulgaria, Cyprus, Czech Republic, Estonia, Faroe Islands, Hungary, Kosovo, Latvia, Lithuania, Macedonia, Malta, Poland, Romania, Russia, Slovakia, Slovenia, Ukraine *Everywhere Else = Africa, Central America, South America, Mexico **ALL PRICES IN USD

 

DELIVERY TIMES 

Please note that estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances related to COVID-19 may impact delivery time 

Service	IN THE US:	OUTSIDE THE US:
Standard	2-5 Business Days*	4-10 Business Days** (for most locations)
Expedited	2 Business days*	Not available
*Handling time is generally 1 business day for all shipments unless the item is on pre-order. Orders received after 7 am Pacific Time are sometimes not processed until the next business day. **Occasionally international orders can take as long as 4+ weeks for delivery to remote destinations such as countries located in Mexico, Central & South America, Africa & The Middle East. Due to the limitations of our shipping system and of some international carriers, we cannot guarantee international delivery dates.

 

 

PLEASE NOTE THAT IF THERE ARE MAIL RESTRICTIONS IN YOUR COUNTY DUE TO COVID-19 YOUR ORDER WILL BE HELD AT OUT FULFILLMENT CENTERS AND THEN SHIPPED OUT ONCE THESE RESTRICTIONS HAVE BEEN LIFTED

 

SHIPPING CARRIERS & SERVICES

U.S orders: Shipped from our warehouse near Los Angeles. Most are sent via USPS 1st Class, USPS Priority, or FedEx Ground. Specific service will be automatically chosen by our system when your order is processed, and depends on the size/weight of your order.

International orders: Shipped from 1 of 6 global warehouses (Los Angeles, Toronto, London, Tilburg, Hong Kong, Sydney). Our system will automatically choose the closest warehouse and fastest standard/ground service available. International orders are sent via a wide variety of carriers, and prior to shipping an order we cannot guarantee which shipping service or warehouse will be used.

 

CUSTOMS & DUTIES

We do our best to eliminate/minimize duties by shipping from one of our international warehouses. Peak Design is not responsible for any customs, duties or import fees associated with receiving your Peak Design order. See here for info specifically on TAXES (US, VAT & GST)

 

BACKORDERS & PREORDERS

If your order contains an item that is on pre-order or backorder, it may not ship right away or it may be automatically split into multiple shipments. Details here.

 

WHY CHARGE FOR INTERNATIONAL SHIPPING?

We'd love to offer free shipping to everybody. We'd also love to offer shipping discounts to international customers who place big orders. There are 2 main reasons why we don't do these things:

1. International shipping is more costly, even if it comes from a local warehouse. Our shipping fees help pay the ongoing maintenance costs of having 6 fully-stocked warehouses outside of the US, so we can provide faster shipping and return services to international customers.

2. We don't want to compete with our international retailers. Our products are priced differently around the world. Those prices reflect the local import duties and local cost of living. By offering free shipping everywhere, we often undercut our local retailers. To avoid paying for shipping, we whole-heartedly encourage you to buy from a Peak Design retailer near you.