We believe in our products at Peak Design, and we focus our company’s reputation on building high-quality products that last a lifetime. That is why every single one of our products come with a no-hassle, no-rhetoric lifetime warranty.
Our lifetime warranty applies to the following Peak Design products:
- Everyday Messenger, Backpack, Sling and Tote
- Field Pouch and Range Pouch
- Capture Clip (all variations and models)
- P.O.V. Kit, Bino Kit, and all quick-release plates
- All Peak Design Camera Straps
- All Peak Design quick-release plates and accessories
If any part of your product becomes non-functioning, ship it back to us and we will repair or replace it at no cost. Note the "non-functioning" part - this means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your gear. But if something breaks, don't worry one bit. We're behind you all the way.
Simply send an email to email@example.com and tell us what product you have, the issue you are experiencing with it and a photo if possible.
No receipt of purchase is necessary. No matter how you acquired your gear, we will guarantee the durability of every product we make.
We've built our reputation on building high-quality gear and offering the best customer service out there, so we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. The only thing we have to say is that we do reserve the right to change this policy at any time, so please don’t abuse it.
We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. Please note that Peak Design is not liable for damage to cameras, equipment, clothing or anything in your surrounding environment as a result of using them. Peak Design is also not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your Mother and be careful when you’re out there having fun.
If you have any questions about your warranty and whether or not a specific scenario is covered, please send an email to firstname.lastname@example.org and our Customer Service Manager will be with you shortly.