It's our mission to make the best things. Not good, not great, but literally the best products in their respective categories. It is also our mission to not create any unnecessary waste. That is why Peak Design products come with a no-hassle, no-rhetoric lifetime guarantee. When you spend your hard-earned money on our gear, you can do so knowing it will remain fully-functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.
Our Lifetime Warranty Covers:
- Manufacturing defects
- Failures or breakages that render part or all of your product to become non-functional
Our Lifetime Warranty does not cover:
- Cosmetic blemishes, scratches, stains, or wear & tear
- Failures or breakages due to misuse, neglect, or intentional damage
- Things we don’t manufacture ourselves (apparel)
To submit a warranty claim, scroll all the way down. Or read on to learn more.
If any part of your Peak Design product becomes non-functioning or defective, we will repair it, send out replacement parts or replace it with a fully-functioning item in the same or better condition.
Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your gear. But if something breaks due to manufacturer defect or during normal use, don’t worry one bit. We’re behind you all the way
Also note the "same or better condition" part. We're serious about keeping our products in use and out of the ground. When we can, we issue warranty replacements from our stock of open-box, gently used, or refurbished items. All warranty replacements are quality-checked and certified to be clean and fully-functioning, and come with the same lifetime guarantee as your original purchase.
Your Peak Design product is guaranteed for life no matter where and when you bought it, as long as it's the genuine article. This includes peakdesign.com, Amazon, one of our retail partners around the globe, or our very own PD Marketplace, where you can buy and sell used PD gear.
Brand new, 2nd hand or 10th hand, we cover every single thing we make. The number of owners or number of years make no difference to us. If we made it, we stand behind it. Simple as that.
*Standard warranty does not apply to apparel. We guarantee apparel against manufacturing defects, but it is not guaranteed for a lifetime of use.
Items listed in our Apparel category are guaranteed against defects, but are excluded from our standard lifetime warranty...see the footnote above. Also, as described above, our warranty does not cover cosmetic wear, scratches, blemishes, stains, etc. It is the nature of our gear to develop bits of character over time. Our warranty primarily covers defects or failures that affect the core functionality of our products. If you have a dirty or stained product, follow our simple instructions for cleaning it.
Aside from that, we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. We've built our reputation on building high-quality gear and offering the best customer service out there, and we’re going to keep up our end of that bargain. We kindly ask our customers to keep up their end, too. Please don’t interpret our warranty as a license to misuse, neglect, or intentionally destroy your PD gear. We reserve the right to not replace a backpack that you poured concrete in, a Capture clip you used to hammer in tent stakes, a camera strap that your toaster melted, and so forth. We also won't replace stolen or lost items, so we recommend insuring your gear. We also reserve the right to deny claims that appear to be fraudulent and the right to change this policy in the future.
We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. Peak Design is not liable for damage to cameras, phones, equipment, clothing or anything in your surrounding environment as a result of using them. Peak Design is also not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your mother and be careful when you’re out there having fun.
Got something that is broken and needs repair or replacement? Just click the button below to initiate your warranty claim.