e-Gift Cards & Store Credit: FAQ

Questions about Peak Design eGift Cards? We've got answers.

DO E-GIFT CARDS EXPIRE?

They do not. We don't think you should be punished just for waiting a long time to use your eGift Card.

What is Store Credit, and how is that different from an E-Gift Card?

Practically speaking, an eGift Card is a unique coupon code that can be used to purchase anything at peakdesign.com. eGift Cards are portable, meaning that anybody can use the unique coupon code.

Store Credit is tied to a specific Peak Design user account, and can only be used by that specific user when they are logged in at peakdesign.com.

When you receive an eGift Card, you'll receive a link in your email to add the eGift Card to your account. We recommend you do this. That way, the next time you come to peakdesign.com and buy something you will be reminded that you have an unused eGift Card.

Where do I redeem my gift card?

You can redeem your gift card in 2 different places when checking out at peakdesign.com. On the cart page you'll see a spot to enter your gift code, and on the checkout page you'll see eGift Card listed under Payment Methods.

WHAT DO E GIFT CARDS LOOK LIKE?

They look like this:

 

WHAT IS THE E-MAIL DELIVERY OPTION?

Use the DELIVER VIA E-MAIL option to purchase an eGift Card and have it delivered via e-mail to the recipient. When you choose this option you can specify the send date and time, as well as enter a special message to the recipient.

If you do not select this option, the eGift Card will be emailed directly to you. From there you can forward the email to the recipient, or you can print the eGift Card out. That way you can snail mail it or deliver it in person.

HOW DO I FIND MY E-GIFT CARD CODE?

Whether you received an eGift Card from a friend or you purchased an eGift Card to give to someone, you'll get an email with your unique gift code in it. That email comes from the address info@peakdesign.com and looks like this:

HOW DO I CHECK MY E-GIFT CARD OR STORE CREDIT BALANCE?

To check the balance of eGift Cards that you've used in the past, login to your peakdesign.com account. Go to peakdesign.com, and click the Login link in the upper right of the screen.

From your My Account page, you'll see a button that says MANAGE YOUR GIFT CARDS.

When you click that button you'll see a page displaying your total amount of store credit. You'll also see a list of eGift Cards that have been added to your list:

When you add an eGift Card to your account, it will show up on the list above. In the ACTION column you'll see a few options:

REDEEM: convert the eGift Card into Store Credit for your account. When you click REDEEM you'll see your Store Credit increase by the amount of the eGift Card. You can use Store Credit to buy anything from peakdesign.com.

EMAIL: e-mail the eGift Card to somebody. Only do this if you do not intend to use the eGift Card for yourself, or you want to re-send an eGift Card to the original recipient.

The turquoise rows indicate that you purchased the eGift Card for somebody else and that it has already been emailed to the recipient.

Can I use an eGift Card to buy another eGift Card?

Gift cards cannot be used to purchase additional gift cards. If you have multiple items in your cart and one of those items is an eGift Card, when you apply an eGift Card to your purchase, the credit will only be applied to non-eGift Card items.


As always if you have any questions regarding feel free to contact us here.

 

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