If you're not happy with your Peak Design product, just send it on back for a refund within 30 days of the purchase date (except apparel and Sunski sunglasses. Those are yours forever).
Domestic Returns & Exchanges
We use Happy Returns to facilitate domestic returns, which makes returning a product super painless and easy. Your return credit will be initiated as soon as your return is received and verified at our returns processing facility. Please allow 1-2 weeks for this process to complete in full.
If you'd like to send your product back for an exchange or store credit, select that option during the return process. We'll send you an eGift card, which can be used to place a new order for the product you want in exchange, or as store credit to be redeemed at any point in the future.
Domestic Returns incur a flat $8 shipping fee per return label generated. There is no shipping fee for exchanges or store credits.
International Returns
We also use Happy Returns to facilitate International returns, which makes returning a product super painless and easy and gives you a few options for how you want to take care of business:
If you chose to return your item(s) via the pre-paid discounted flat-rate return postage option, the postage amount will be deducted from your return refund amount.
If you want to pay for your own return postage, simply put the RMA label (which is sent to you after you have processed your return request) on the outside of your return package and ship it back to the indicated address using the shipping carrier of your choice.
Return credits or refunds will be initiated as soon as your return is received and verified at our returns processing facility. Please allow 1-2 weeks for this process to complete in full.
If you'd like to send your product back for an exchange or store credit, select that option during the return process. We'll send you an eGift card, which can be used to place a new order for the product you want in exchange, or as store credit to be redeemed at any point in the future.
Customers are responsible for shipping fees for international shipment returns, either through the discounted prepaid label option or paying for postage in full with the carrier of your choosing. There is no shipping fee for exchanges or store credits.
Warranty Claims
And if any part of your Peak Design product seems to be defective or not working as intended, go ahead and fill out a warranty claim and we'll get it sorted out.
Sell Your Used Peak Design Gear on the PD Marketplace (US & Canadian Customers only)
What if you're outside of the 30 day return window but you still want to upgrade your gear? Check out the PD Marketplace. It's a used gear market that we set up to exclusively trade in the finest pre-owned, already broken-in Peak Design gear. All our products are covered with a lifetime warranty, and the PD Marketplace is our best effort to ensure our bags live long happy lives out in the wild, and not gathering dust in closets.
The Marketplace is currently moving through the beta testing phase, and open to US & Canada customers only. Sign up for the newsletter to be notified when we expand access (scroll to the bottom of the page for the email sign up).
Questions? Concerns? Feedback? We're always listening at info@peakdesign.com
We reserve the right to change this policy in the future and/or to deny claims/returns based on suspected fraudulent activity.